Frequently asked questions

The simple answer is accountability.

Unlike many handyman services that operate with limited or no insurance, we are fully licensed and insured to handle any project. We are directly accountable to you, local municipalities, and the state licensing board. Because we are required to master the latest building codes and industry standards, you can trust that your repairs will be completed safely and correctly. Hiring a licensed professional is the ultimate surety for your home.

We’ve been proudly serving our community since 2007!

In 2020, we officially leveled up to a licensed general contractor, allowing us to bring even higher standards of professionalism to our work.

We've weathered some major storms over the years—including the 2008 housing crash and the 2020 pandemic—and have used those challenges to build an even stronger business.

Today, our growing team brings over 75 years of combined construction experience to the table. We remain committed to delivering top-notch, dependable service for many years to come!

Yes, our contractor number is 85252 in NC and we are also a United States Veterans Affairs Building contractor #12640.

You can verify our license or anyone else's using the link below.

https://portal.nclbgc.org/Public/Search

If a contractor can’t provide a valid license, or presents one where the name doesn't match, that’s a major red flag.

In states like North Carolina and Virginia, a license can be issued under a business name, but it must always be tied to a specific individual known as the qualifier. The qualifier is the person who passed the state exams and carries legal responsibility for the license. When hiring a company, you want to ensure you're working with or being managed by the actual qualifier, not just anyone operating under the business name.

Have more questions about hiring safely? Visit our Homeowner Resource Hub to learn more!

We know renovations can be stressful, which is exactly why hiring a verified contractor is so important. A verified pro brings the experience needed to navigate strict building codes, pull the right permits, and overcome unexpected project challenges. We take on the heavy lifting, from managing timelines to coordinating all the moving parts, so you don't have to.

It's crucial to protect your investment from unverified operators. You can easily check a contractor's license using the search tool by clicking here for NC & here for Virginia. Always remember to ask for a Certificate of Insurance (COI) directly emailed to you from the issuing insurance company; and give the insurance company a quick call to ensure the policy is active and covers your specific type of work. More info is available at our Home Owner’s Resource Hub.

Yes, there is often a modest difference in price compared to hiring an unlicensed individual.

A licensed contractor invests in extensive training, comprehensive insurance coverage, and strict adherence to state building codes. While maintaining these standards carries operational costs, it provides invaluable protection for your home. When you hire a licensed professional, you are paying for guaranteed code compliance, quality workmanship, and total peace of mind. Ultimately, doing the job right the first time is far less expensive than repairing non-compliant or faulty work down the road.

Based in Alleghany County N.C.

We serve in North Carolina - Alleghany, Ashe, Wilkes, Surry, Yadkin, and Iredell counties.

In southwest Virginia - Grayson, Carroll, and parts of Wythe counties.

We do travel outside of these areas so feel free to contact us regardless of where you are located.

You sure can! If you're located right here in Alleghany County, your initial estimate is completely free.

For our neighbors outside the county and for significant or multiple estimate revisions, there is a small fee, but don't worry! If you decide to hire us for the job, we'll credit that fee right back to your project. It is counted into your own personal estimate form and all you have to do is accept it, and, just like that, the estimate cost you nothing!

Estimate Policy – Blue Star Home Repair LLC

Free Initial Estimates If you are located right here in Alleghany County, your initial estimate is completely free. We will collaborate with you on-site to understand your project's scope and build the foundation for our construction agreement.

Out-of-Area & Revised Estimates For our neighbors outside the county, and for significant or multiple estimate revisions, there is a small fee, but don't worry! If you decide to hire us for the job, we'll credit that fee right back to your project.

How It Works We keep the process completely transparent. The fee you have already paid is counted directly out of your estimate form. All you have to do is accept it to move forward with the work, and just like that, the estimate cost you nothing!

Your estimate is locked in for 14 days.

The construction industry sees frequent changes in material prices. By keeping our estimates to a 14-day window, we can ensure we are giving you the best, most accurate price possible without any unexpected surprises.

We require a deposit to secure your project on our schedule. In the past, last-minute cancellations, sometimes occurring right as we arrived on site, caused significant disruptions, leading to wasted time returning materials and lost wages for our hardworking crews.

A deposit, alongside a legally binding contract, provides security for both of us. It allows us to purchase the necessary materials upfront and guarantees your reserved date, ensuring we can deliver the work exactly as outlined in your scope of work.

Our payment schedule depends on the type of work you need, though all projects require an initial deposit to get on our calendar.

For smaller jobs and repair work, we keep things simple:

50% upfront to secure the job and schedule,

50% on the last day of work.

For larger projects that take more than a week, we break the payments down into four manageable installments:

25% upfront to secure the job and schedule,

25% upon material delivery to your project site,

25% at a major milestone (usually the halfway point outlined in your estimate),

The final 25% on the last day of work or after final inspection, whichever happens last.

First, take a deep breath and contact us! We are here to help, not to judge.

Taking on the role of an owner-contractor is a massive undertaking. Managing schedules for a one-off job can be incredibly difficult, and unfortunately, it is common for unrepresented homeowners to face unexpected delays or get taken advantage of. With our years of industry experience, we can step in and get things back on track.

Whether you just need us to act as a consultant to answer questions and ease your mind, or you want us to completely take over the project so you can finally relax, we are more than happy to assist.

This is one of our most common questions, and honestly, every job is different! Timelines can vary greatly depending on factors like weather, site elevation, material choices, and the overall scale of the project.

That said, we know it helps to have a rough idea of what to expect. Here are our average timelines for straightforward, non-complicated projects:

• Decks: 1–3 weeks

• Bathroom Renovations: 2–6 weeks

• Kitchen Remodels: 2–6 weeks

• Basic Flooring: 1 day–2 weeks

• Hardwood Flooring: 1–3 weeks

• Additions: 4–10 weeks

• Home Builds: 8–20 weeks

Safety and quality are our top priorities.

We do everything in our power to keep your project moving! If the roads are clear and the weather allows for your specific work, we'll be there. Since we are a local business, we will follow the Alleghany County Schools, Sparta NC schedule. If they are open, so are we! If they close down for hazardous conditions, we typically do the same to keep everyone safe, though we do make exceptions when possible.

We would love to hear from you!

If you have a question that we didn't cover here, please don't hesitate to reach out through our contact page. We are always happy to chat and help you figure out the best next steps for your home.